We have
found it necessary to require this deposit due to an excessive number of
reserved services being canceled without notification. Such an event results in
other reservations being refused and takes a vehicle out of service needlessly
for several hours.
This deposit helps to
ensure that you always get the best pricing in Miami, South Beach, Fort
Lauderdale and all of south FLA by reducing lost work and earnings due to
cancellations without notification.
Thank
you for your understanding.
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It's always best to confirm that your cancellation
request has been received in time, regardless of where you've made
reservations. When
doing so via telephone, there is no chance that your cancellation request
could be misdirected, missed, or fail to be delivered.
By canceling early, you help us to avoid
down time for vehicles made unavailable for the date and time of service you
schedule. This in turn helps us to keep our pricing low while offering the
sterling service so many savvy travelers have come to expect from us.
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PCTS puts clients first. That means
that if we don't see you immediately after your plane lands, we'd rather wait than risk leaving you stranded.
Many
times clients wish to have a drink or stop for a snack before leaving the
airport, and we understand. If we haven't heard from you 48 hours or more
before your scheduled service, we will assume that you're counting on us to be
there, and we'll wait for up to 3 hours before canceling the dispatch.
Cancellations made less than 48 hours in
advance of scheduled service date frequently result in an unbooked vehicle
for the time slot you reserved, and it is therefore necessary to charge for a
no-show. This practice is one of several that help to ensure that we're able
to keep our pricing at or near the legal minimum.
When you call, you'll be given the
opportunity to reschedule your service or cancel it. If you choose to
reschedule less than 48 hours prior to scheduled service, you will not be
charged a cancellation fee, however the standard fee for rescheduling will not
be waved. At the time of writing, standard reschedule administrative fee is
$35 for a sedan and $50 for a limo. Remember, cancellation and no-show charges
only apply if you don't call to cancel or reschedule or if you do so less than
48 hours prior to scheduled date and time of service.
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We
monitor our clients' incoming flights on scheduled dates of service, so there
is no wait time charge when your incoming flight is delayed.
Please remember though that we rely on you
to help us keep our service affordable by notifying us by telephone no less
than 48 hours prior to scheduled date and time of service if you need to
cancel or reschedule.
With PCTS, you can rest assured that you're
getting the fairest rate on limousine service in Miami and never paying for
someone else's oversight. Administrative fees such as these help us to
accomplish that for you!
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Passengers over the number
reserved for will result in additional charges being assessed based on both the
number of additional passengers and the total amount of the quoted rate for your
reservation. Please see our
pricing page for more information.
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